San Diego Community Power (SDCP) is seeking proposals from qualified individuals or firms to provide professional services for Customer Center and Data Management Services. These services include: managing the exchange and processing of data feeds between SDCP and IOUs, CAISO, and other business partners; supporting implementation of Board approved rates, programs, rebates, and credits; managing billing-related data and processes; operating a Customer Center to support customer inquiries; operating a Billing System; managing customer enrollment forms; calculating Settlement Quality Meter Data (SQMD); providing enrollment, billing, payment, and transaction reports; providing comparison of Account Receivables; providing Qualified Reporting Entity (QRE) services; ensuring high availability of interval data; supporting SDCP's enterprise-wide Customer Relationship Management (CRM) application; and providing capability to support SDCP Local Programs across Billing Operations and Customer Center Support. SDCP expects the initial contract term for this work to be three (3) years with the option of up to two additional one-year extensions.