San Diego Community Power (SDCP) is seeking a firm (Contractor) to provide data management services and a customer service center for operation of a Community Choice Aggregation (CCA) program in the San Diego region. Services include: 1) Managing SDCP customer account data; 2) Exchanging customer usage, billing and payment data with San Diego Gas & Electric (SDG&E); 3) Responding to SDCP customer service calls; and 4) Addressing SDCP customer service issues. The scope of work encompasses electronic data exchange services, Qualified Reporting Entity (QRE) services, customer information system maintenance, customer call center operations, billing administration, rate schedule maintenance, reporting, settlement quality meter data provision, data tools implementation, and value-added services.