Ava Community Energy (Ava) is seeking proposals from qualified firms for debt collection services. Proposals shall include a detailed operational plan, which demonstrates an understanding of, and capability to assume responsibility for, collecting delinquent revenue for Ava. The selected firm will be responsible for collecting delinquent accounts receivable while maintaining a professional approach that aligns with Ava's values of professionalism, community service, and quality public services. The collection agency must perform collections effectively and empathetically, with care and respect to Ava's diverse customer base.