Orange County Power Authority (OCPA) is seeking a Managed IT Services Provider to deliver comprehensive IT support and management services. The scope includes: Help desk and user support services; Endpoint management including device management, mobile device management (MDM), and endpoint encryption; Cybersecurity services including standard antivirus software deployment to all endpoints and users, security policy implementation and maintenance, network security systems, computer and telecommunication data/hardware protection, risk assessments and testing of data management systems, backup and disaster recovery planning and implementation, cyber security and PCI compliance planning, and a Learning Management System (LMS) for security training; Application support for municipal vendor software applications with coordination with OCPA subject matter experts; On-site support services estimated at 40 hours per month (8 hours per week) primarily in Irvine, California for new user orientation, board/committee meetings, and computer rollouts; Remote support capabilities; Vendor management and coordination; Software procurement and management including Dropsuite Business Backup, LastPass, Microsoft 365 Business Basic/Standard, Microsoft 365 Business Voice, Microsoft 365 Domestic Calling Plan, Microsoft Entra ID P1, Microsoft Teams Phone Resource Account, Microsoft Visio Online Plan 2, Mimecast with Archiving, and Ironscales Core; Support for approximately 25 laptops and tablets (all devices less than 2 years old); Support for personal mobile devices (BYOD - both Android and iOS) for email and Teams access; Integration with existing tools including Perimeter81 VPN, Adobe, Zoom, and ESET Endpoint Security; PCI-DSS compliance support; and future infrastructure expansion planning. Current environment is entirely cloud-based with Microsoft 365, SharePoint for document storage, and no on-premise servers, network devices, or firewalls currently managed. Current staff includes approximately 13 employees with remote workers outside California and expected growth to 25 by July 2024 and potentially 40 within 3 years. Current incumbent provider is Method Technologies providing partial services at $133 per user per month since March 1, 2021.